FAQ

• Are you a factory or a trading company

  We are a factory with 20 years of experience, specializing in the production of various mold release agents. With our own production lines, R&D team, and quality control system, we can offer you more competitive pricing, stricter quality control, and more flexible customization services.

  💡 Pro Tip:

  Please contact our sales team; we will provide you with detailed company information and our complete product catalog for release agents.

• Do you provide product samples?

  Yes, samples are free. You just cover the shipping cost, and if you place a bulk order later, we’ll refund it.

  💡 Pro Tip:

  Please contact our sales team to finalize the sample specifications, receiving address, and shipment details.

• What is the price of your product?

  The price depends on your specific needs. Could you please let me know:product model or specification you require，Order quantity and any packaging or shipping preferences.

  💡 Pro Tip:

  As a manufacturer, we possess a significant cost advantage. Contact our sales team, and we'll assist you in developing a favorable procurement plan, providing you with a solution that meets your full satisfaction.

• How do you control and ensure product quality?

  Our quality control is implemented throughout the entire production process—from raw material procurement to final product delivery. Every step follows strict quality control procedures and standards to ensure consistent performance and reliability.

  💡 Pro Tip:

  As product quality is our core focus, rest assured that our engineering team will provide you with a resolution you can trust

• What payment methods do you support?

  We currently support bank transfer (T/T)

  💡 Pro Tip:

  Please contact our sales team to discuss payment methods and terms.

• How can I purchase your products in Southeast Asia?

  Yes, we are pleased to confirm that we have authorized agents/distributors in select countries and regions worldwide. Please contact our sales team for details, and we will promptly connect you with the authorized partner in your area.

  💡 Pro Tip:

  We are actively seeking distributors and agents worldwide. Please contact our sales team for partnership inquiries.

• What shipping methods do you offer？

  Recognizing increasing shipping costs, we are committed to minimizing your logistics expenses while ensuring delivery timelines with reliable, low-cost transport options.

  💡 Pro Tip:

  We leverage excellent relationships with freight companies to consistently minimize client transport expenses. Furthermore, we are pleased to coordinate delivery and shipping services with any logistics provider our customers choose.